At Trinity Poultry Farm, we are committed to providing high-quality live birds, fresh eggs, and farm products. Please review our policies below regarding shipping and returns.
1. Shipping Methods
We use specialized carriers experienced in handling live animals and perishable farm products.
Shipping options include ground transport, express shipping, and local pickup at our farm.
All packages are carefully prepared to ensure the safety and health of live birds and the freshness of our products.
2. Delivery Times
Live birds are typically shipped early in the week (Monday-Tuesday) to avoid weekend delays, arriving within 1-3 business days.
Eggs and perishable products are shipped via expedited services, usually arriving within 1-2 business days.
You will receive a tracking number once your order has been dispatched.
3. Return Eligibility
Due to the nature of live animals and perishable goods, we generally do not accept returns. However, we offer replacements or refunds under the following conditions:
Live Birds: Eligible for replacement or refund only if they arrive deceased or in poor health. You must notify us within 24 hours of receipt with clear photo evidence.
Eggs & Perishables: Eligible for refund or replacement if damaged or spoiled upon arrival. Notification must be made within 24 hours with supporting evidence.
Non-Perishables: Returns are only accepted for defective items.
4. Refund Process
To initiate a claim, please contact our customer service team within the specified 24-hour window. Please provide your order number, detailed description, and photos of the issue.
Once verified, we will arrange for a replacement or issue a refund to your original payment method within 10-14 business days.
Note: Please ensure you are compliant with local regulations regarding the transport and keeping of live poultry before ordering.
International Shipping
We currently ship to select international locations. Please contact us for a custom shipping quote for international orders.